Building a Successful Document Accessibility Program: Strategies, Methods, and Workplans for Inclusive Programs

Wednesday, September 28, 2022
1:00 PM - 2:30 PM Eastern Time Zone


NOTE CHANGE OF DATE: Session has been rescheduled to September 28, 2022 in observance of Rosh Hashanah.

Accessibility programs are essential to ensuring federal agencies are inclusive of employees with disabilities, especially within digital work environments. While there is no universal method for developing effective accessibility programs, some strategies and practices are more successful than others. In the creation of digital documents, agencies frequently produce large volumes through the collaboration of many authors across federal departments, offices, and units.

This session will discuss some common features, work processes, and evaluation and implementation actions of successful document accessibility programs. Presenters from Internal Revenue Service (IRS) and Social Security Administration (SSA) will review the importance of scoping and protocols in work-plans, the methods to maximize the effects of centralized document services, the effectiveness of partnering with internal groups that produce large volumes of documents, and the approaches to maximize training efforts by targeted recruitment.

This webinar will include video remote interpreting (VRI) and real-time captioning. Questions can be submitted in advance of the session or can be posed during the live webinar.

Continuing Education Recognition Available

Certificate Credit hours
Certificate of Attendance 1.5


Pierce Crowell, 508 Program Manager, Social Security Administration (SSA)

Amanda Miller, 508 Backup Program Manager, Social Security Administration (SSA)

Rod Trevino, Senior Accessibility Advocate, Enterprise Digitalization and Case Management Office, Internal Revenue Service (IRS)

Charles Wilkins, Business Systems Planning Program Manager , Enterprise Digitalization and Case Management Office, Internal Revenue Service (IRS)

Questions for presenters:

1 I am new to section 508. I have found a lot of information on how to make e-learning (online learning) accessible but I would like to test my e-learning to get a sense of how I am doing so far. What are your advice and tips for testing e-learning to make sure it is 508 compliant? Are there any tools out there that can be used to test e-learning or suggested best practices/strategies you can recommend? By the way, I have the Perriello group's Color Contrast Analyzer and find it very helpful as I develop my e-learning and other documents for that matter. :-)
2 What is a good workflow for remediating documents?
3 We are paying for a rather expensive PDF remediation service. Yet Adobe's accessibility interface is extremely limited. Any recommendations for how to do this ourselves?
4 Please provide guidance on what to put in alt text to describe a floor plan, chart with x and y axes, legends, and images, all with colors that set each item apart. Some of this may already be described in text, but most of the authors I work with do not understand Section 508 requirements. How much detail is needed in alt text?
5 Which is the best and most common color analyzer used by federal agencies (preferably free)?
6 Would welcome details on best practices for developing ADA compliant alternate text for weblinks in documents.
7 When developing User Guides for applications, why is there a rule for using only one Heading 1. For Example Guide is described by major functionality and we begin with h1, h2, h3, h4. The next major functionality, we generally start with h1 again, but have been told this is wrong. Sample can be provided.
8 Is the documentation checklist the same for all documents regardless of what we are documenting? i.e., User Guides, Job Aids, Reports, letters.

Session Questions

This session is accepting questions from registered users. After you have registered to participate in this session you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.

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