The Civil Rights Complaint Portal: An Accessibility Journey

Tuesday, September 28, 2021
1:00 PM - 2:30 PM Eastern Time Zone


This webinar session will provide an overview by staff from the U.S. Department of Justice (DOJ) and 18-F at the General Services Administration (GSA) on a collaborative effort to improve accessibility and user experience of DOJ’s Civil Rights Reporting Portal.

This project began with DOJ staff asking how it could overhaul the Civil Rights Reporting Portal and integrate accessibility as foundational to the new design to improve the usability and accessibility of the existing online portal used by the public to report concerns and discrimination. The team consolidated a complex process involving dozens of unique reporting pathways into a single streamlined accessible user experience.

In this webinar, project team members from DOJ and 18F will review their collaborative efforts to improve the functionality of the external user interface and the data collected and increase analysis and response efficiency. The enhanced site models accessibility for persons with disabilities, and the team continues to ensure that new features are vetted for accessibility.

The presenters will address pre-submitted questions as well as respond to participants questions during the live webinar.

Continuing Education Recognition Available

Certificate Credit hours
Certificate of Attendance 1.5


Randy Abramson, Product Manager, U.S. Department of Justice / Civil Rights Division

Joseph Krzystan, Director of the Justice and Courts Portfolio, General Services Administration/18F

Bill Laughman, Complaint Portal Administrator / Product Owner, U.S. Department of Justice / Civil Rights Division

Jacklynn Pham, User Researcher/Designer, Previously with 18F, GSA

Terri Youngblood, President and owner, Accessible Systems, Inc., , 508 SME USDOJ

Questions for presenters:

1 How will this be made accessible to people who primarily receive their information through American Sign Language? Will any ASL video explaining how to fill out the complaint process and the steps after a complaint is submitted be made available on the webpage of the complaint form?

Session Questions

This session is accepting questions from registered users. After you have registered to participate in this session you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.

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