Accessible Sales and Service Counters

Thursday, May 2, 2019

Description

Counters can pose barriers to people with disabilities in accessing goods and services. This session will cover access to sales and services counters and review applicable requirements in the ADA and ABA Standards. Presenters will illustrate access to various types of counters, including sales counters, check-in counters, and food service counters. They will also address teller and service windows, check-out aisles, self-service shelves, and food and beverage dispensers.

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Speakers

Bill Botten, Training and Technical Assistance Coordinator, Senior Accessibility Specialist, Office of Technical and Information Services, U.S. Access Board

Dave Yanchulis, Director of the Office of Technical and Information Services, U.S. Access Board