Ask an ADA Professional Questions RE: Reasonable Modification of Policies, Practices and Procedures in Health Care Settings

Wednesday, April 12, 2023
2:00 PM - 3:00 PM Eastern Time Zone


Health care facilities covered under the ADA have an obligation to provide necessary reasonable modifications to patients with disabilities. During this program, attendees will have the opportunity to ask ADA professionals questions about Reasonable Modification of Policies, Practices and Procedures in Health Care Settings, such as, when do health care facilities need to provide a sign language interpreter? Can a health care facility refuse a service animal? Are small health care offices ever exempt from providing accommodations?

To ensure your question is answered during the session, individuals are highly encouraged to submit their questions ahead of time via the registration website (the option to submit questions is available once you have registered for the session).

Sign Language Interpreters and Human Generated Real-Time Captioning will be provided for this session.

Continuing Education Recognition Available

Certificate Credit hours
Certificate of Attendance 1.5


Linda Clemon-Karp, MFA, ADAC (She/Her), Continuing Education Specialist , Northwest ADA Center

Jan Garrett, Program Manager, Pacific ADA Center

Questions for presenters:

1 In a newly constructed health care facility that has kiosks for patient to check in for appointments, is it compliant for staff to assist patients to use the kiosk because they are not accessible to patients that are blind?
2 Does a medical building need to have more accessible parking spaces than normally required in the standards for the number of parking spaces.
3 I have specific questions about the DeafBlind customer. The DeafBlind is not able to see an interpreter on the VRI so is there more specific information about what are the recommendations for the medical community to understand and use as guidelines than thinking that the VRI is a good fit all solution>
4 If a facility provides portable steps up to a prone breast biopsy table, are they also required to provide a ramp or some portable lift so that it can also be used by wheelchair users?
6 Many people with disabilities experience debilitating symptoms (e.g. migraines, seizures, asthma attacks, anaphylaxis, etc.) from fragrance exposure. Is it legal for a healthcare facility to refuse to switch to fragrance-free cleaning products or refuse to eliminate unnecessary fragrances (e.g. air fresheners, Febreze, essential oil diffusers) when requested as an accommodation by patients with fragrance-reactive disabilities?

Session Questions

This session is accepting questions from registered users. After you have registered to participate in this session you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.